1. What is Intrepid Computing's Mission
Statement?
Our mission is to serve our customers using the
latest technology and the finest quality of personal
service.2. What services do you provide?
- remote computer support
- spyware, adware, and virus removal
- computer networking
- computer repair
- PC help
- servers
- data recovery
- hardware
- software
- hard drive
- network cabling and wiring
- modem and DSL installation
- custom e-mail set-up
- telephone systems
- voice and data cabling
- website design and hosting
3. Does Intrepid Computing serve residential
or business companies?
We serve both!
4. Which is the best way to make a service
request?
The best and fastest way is to fill out and submit
the online Service Request Form. We will receive
your request, review it, and get back to you.
Service requests received before 4:00 p.m., will get
a response before the end of that same day. However,
service requests received after 4:00pm or on the
weekend, will be responded to on the next business
day. In the case of an emergency, and you need after
hour or weekend emergency service, please call us
directly.
Please click
here for our Service Request Form!
5. Is Intrepid Computing available after
business hours and on the weekends?
Yes, we are available Monday through Friday, 9 p.m.
to 5 p.m., and weekends for emergency services at
the after-hours labor rates.
Click here for our
Contact Us Page!
6. Can some problems be fixed without needing to
dispatch a technician to my location?
Depending on the type of help you need, there are a
couple of different ways we may be able to help you:
- Over the phone (we will walk you through the
steps)
- By email
- By remote access
7. How can I find out the status of my service
request?
Email us anytime or call during business hours.
8. How can I cancel or reschedule an
appointment?
Please call us at our office phone number and we
will help you.
9. Does Intrepid Computing offer a warranty on
services provided?
Yes, we do! Generally, our warranties are about 90
days from the time of service. However, Intrepid
Computing is not liable for any damage resulting from
normal operation of repaired equipment, Viruses, Adware, or from any breach (expressed or implied) in
the warranty. In addition, warranties will vary
depending on the manufacturer's warranty.
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